All Janet Suhh merchandise is made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for change of mind, incorrect size, or incorrect color selection. Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once the issue is reviewed and approved, we will provide a replacement at no additional cost or issue a refund.

Lost Packages

If your package has not arrived, please contact us within 30 days of the estimated delivery date so we can investigate the shipment and determine the appropriate resolution.

Size & Color Exchanges

Because our merchandise is made to order, we cannot offer exchanges or refunds when an incorrect size or color was selected at checkout. Please refer to the size guide before ordering apparel.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may be required to resend the order.

Order Cancellations

Orders enter production shortly after they are placed. If you need to cancel or change an order, please contact us as soon as possible. Once production has begun, we cannot guarantee that the order can be changed or canceled.

Questions or Order Issues

If you have any questions or experience an issue with your order, please contact us by emailing [email protected] and include your order number, description, and photos so we can assist you.

This policy does not limit any rights you may have under applicable consumer protection laws.